NEWS AND EVENTS

Samarthan launches RTI Helpline

A phone help line has been launched by Samarthan to provide handholding support to citizens who wish to use RTI Act. The telephone number of the help line is 0755-2424410. The purpose of the help line is to help citizens on various aspects of the Act. The help line was launched form 20 June 2007. The help line is handled by staff who are trained on the different aspects of RTI Act, the kind of problems that people have faced and the possible solutions. The NGOs working on the issue of RTI in the state have taken up the responsibility for spreading awareness on the helpline. Since the launch of the help line, more than 150 calls from across Madhya Pradesh have been addressed. These calls were on different issues ranging from the procedure of applying for information, the fees structure, the time period for getting information, the procedure for appealing against the PIO, how to file complaints with the State Information Commission etc. The increasing number of calls being received on the number is an indication that the helpline is proving useful to citizens who are looking for such support.

 

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